Can I have my order shipped to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.
Your 100% satisfaction is very important to us! Top priority is taken with every transaction to result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any item within 30 days of the shipment date or exchange the item for a new one.
To streamline your return, we ask that you please note the following.
The product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instructions booklets.
Call Toll Free 800-654-3259 for a RMA number to write on your Returns Sheet enclosed with your order.
Then send it back US Postal Mail Insured for what you paid.
**Please note - All returned merchandise after the 30 Day Guarantee Period will incur a 10% restocking fee. Any custom design made jewelry (with prior consultation above) will incur a 20% restocking fee to recover some costs. In 20 years we have had only 3 pieces returned that were custom design and this was due to client "completely" changing there mind on the previously approved design to the point where we could NOT accommodate their wishes in the previous budget. Refunds will be made by company check within 10 days after receiving your return item. We will refund the purchase price of the item minus the original shipping costs and any restocking fees as stated above. Returns and warranties must be sent prepaid and insured for the full price by a traceable carrier such as United States Postal or Federal Express.