J. Thomson Jewelers
Our GOAL is your complete Satisfaction ! Our Industry Exclusive 30 Day Money Back Guarantee on all website purchases if returned in original condition. Shipping will not be reimbursed unless the order was messed up by us. We welcome the challenge and opportunity to supply Fine Jewelry, Opals and other high quality Gems as well as design special custom pieces of jewelry in all metals. Diamonds MUST be returned within 7 Days as noted in our Diamond Policies at http://www.certified-diamonds.cc website. If there is anything we can do to make your visit more pleasant do not hesitate to call or email our address is always at the bottom of each page. Toll-free USA 800-376-6725. NOTE: Custom Designed Jewelry cannot be returned for FULL REFUND and only can returned if you call us for consultation first. Our Returns for Refunds are less than 0.5% of Revenues (Industry Average 10%+) so we take great pride in our service and product quality. We will attempt to resolve all disputes or concerns quickly in all parties best interest, open communications and honesty is the ONLY way that our service quality level can be maintained so high, we appreciate you our client always!
Returns and Refunds
Your 100% satisfaction is very important to us! Top priority is taken with every transaction to result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any item within 30 days of the shipment date or exchange the item for a new one. To streamline your return, we ask that you please note the following.
- The product must be in new, unused, and unworn condition with all original packaging materials, unused warranty cards, and instructions booklets.
- Call Toll Free 800-654-3259 for a RMA number to write on your Returns Sheet enclosed with your order. Then send it back US Postal Mail Insured for what you paid.
**Please note - All returned merchandise after the 30 Day Guarantee
Period will incur a 10% restocking fee. Any custom design made jewelry (with prior consultation above) will incur a 80% restocking fee to recover some costs. In 20 years we have had only 3 pieces returned that were custom design and this was due to client "completely" changing there mind on the previously approved design to the point where we could NOT accommodate their wishes in the previous budget.
Refunds will be made by company check within 10 days after receiving your return item. We will refund the purchase price of the item less the original shipping costs and any restocking fees as stated above.
Returns and warranties must be sent prepaid and insured for the full price by a traceable carrier such as United States Postal or Federal Express.
Repair or Salvage Gems
Many times we can repair/salvage damaged Gems, Jewelry or Opals or Opals that may have flaws or wear. Just because a stone has a small problem you would not believe what we can do to salvage your Opals or other Gemstones through repolishing if we just have a chance to examine it via photo, drawing or in real life. See below for Special Opal Guarantee.
Our jewelry is Guaranteed for ONE year against natural crazing or cracking if we sell it to you loose (unset). In our jewelry, we have the same guarantee only if we set the stone. We will replace any crazed or cracked stone with one of equal or better quality or we will REFUND your money. We cannot guarantee stones against damage done by normal wearing, mistreatment or placement/removal in the setting by someone else. We MUST inspect the damaged piece and all the parts before any credit is issued. In the last 10 Years we have NOT had to enforce this Opal Guarantee even ONCE ! We have great Opal Quality and well protected designs to help ensure a long lasting opal life. Call us with any questions, detergents in dishwater, doing the garden and other physical labor are not conducive to jewelry.
FACT: We want you to be Satisfied 100%, we back our Service Quality and Products...
FACT: We are in business to make money, this is our full-time job and this is our life !!
FACT: We love Opal & Gemtones, & are experts in this area, if we dont know we will find out
FACT: We can supply trade and client references to you at any time at your request.......
FACT: We are fully insured with Jewelers Mutual Insurance Coverage.......
FACT: We are listed with the Jewelers Board of Trade and Polygon Network Member